Filing Insurance Claims
Carolina Heart Center’s business office will file your primary and secondary insurance for you. Please bring your insurance card(s) and all information needed to complete forms. We do this as a courtesy to our patients so that they receive the maximum allowable benefit from their insurance. However, we need your active participation in the insurance claims process. If your claim is not paid within 45 days, please call your insurance carrier to find out why. After 90 days, the balance is considered the your responsibility.
Paying for Deductible and Copay
Payment for these is due at the time services are rendered. Please come prepared to pay at least 20% of your bill, plus any insurance deductible or co-pay amount. For your convenience, we accept cash, checks, money orders, VISA, MasterCard and American Express.
Depending on your type of medical coverage, specific conditions and procedures may be required. It is important to consider the information listed below that relates to your coverage.
Medicare Patients
As a participating provider of Medicare Part B (Physician Services,) we will only collect your Medicare coinsurance and/or deductible at the time of services, unless you have a secondary insurance. All other services will be billed electronically to Medicare.
If you have Medicare Part A only, then the services you receive from our practice will not be covered by Medicare which means you will be responsible for payment.
HMO/Managed Care Insurance Patients
Many HMO/Managed Care plans require that you obtain a referral in order to receive care from a specialist. Please be certain you have an authorization number for office visits or any other services that are scheduled for you. Without an authorization, your insurance company will not pay the preferred benefit. It is to your advantage to make sure you have an authorization number so you will be responsible for your co-pay amounts only.
